Why is my order showing a “pending” status ?
- Until we have confirmed your order, the payment may show PENDING as it is awaiting authorisation. The payment will be completed once the order is ready to send.
When items are shipped via Australia Post you may receive an SMS or email with the tracking information. This sms or email may be directly from Australia Post.
We may phone or email you to discuss your order. For emails please check your Junk/Spam folders as occasionally our emails may go to your junk folder.
If you wish to discuss your order further please give us a call on 07 3439 6179.
Our business hours are as follows:
Monday-Thursday: 8:00am to 4:30pm (AEST)
Friday: 8:00am to 3:00pm (AEST)
Weekends: Closed