Refund Policy

Thanks for shopping with us at UMR Engines.

If you are not completely satisfied with your product purchase, and you wish to return it, we’re here to help.

We will always provide a replacement, refund, or repair a product for you under warranty conditions. We may also provide a refund in other situations, at our discretion, where you request to return a product.

Under what circumstances will I receive a refund, repair or exchange?

Where goods you purchase:

  • Are not as advertised or do not match the description.
  • Manufacturing defects

In addition to these circumstances, we may also provide a refund or exchange at our discretion when you make a reasonable request for us to do so. We are flexible in this regard and will look at each request on a case by case basis.

Refund methods

In most cases we will refund in the same way you paid. Depending on the circumstances, we may offer a replacement item, partial refund, store credit or exchange.

Shipping

  • Shipping costs are non-­refundable
  • Items returned must be adequately packaged to prevent transit damage. We recommend you to arrange postage insurance to cover for any damage that may occur in transit.
  • Customer is responsible for all return shipping cost and freight insurance
  • Most items on our website are including free postage however, If you decide you would like a refund the customer is responsible for all initial postage cost incurred by UMR Engines.
  • Initial Postage costs will vary depending on what item/s where purchased and the delivery address.

 

Contact Us

If you have any questions on how to return your item to us, please contact us on 07 3439 6179

14 Day Return Policy

UMR Engines offers a 14 day returns policy. This policy is subject to the returned item/s being in their original unopened packaging, including all accessories, and must not be damaged in any way whilst the item in in the customer’s possession. Products that the customer has requested to be ordered in are also excluded from this policy.

There will be a restocking fee of 15% of the original purchase price, or up to $100 (whichever is lower)

Please note:  You will be responsible for all return shipping charges and original shipping cost incurred by UMR Engines. To find out more on shipping charges please phone UMR Engines on 07 3439 6179

 Steps to return an item via the Internet

  1. You must notify UMR Engines via email at admin@umrengines.com.au
  2. We will notify you via email that your correspondence was received, and with further instructions on how to return the product to UMR Engines
  3. All returns must be postmarked within forteen (14) days of the purchase date.
  4. After receiving the returned product/s, UMR Engines will either approve or reject approval for a refund (or store credit) as per UMR Engines Return Policy. You will receive a notification via email on the outcome of this process.
  5. Any applicable refund will be initiated within 3 business days of the approval decision by UMR Engines. The time for the customer to receive their refund is dependant on your form of payment.

Steps to return an item In Store

  1. You must notify UMR Engines within 14 days of the purchase date.
  2. The 14 day period in which you are eligible to make a return under this policy commences on the date of purchase.
  3. UMR Engines will either approve or reject approval for a refund (or store credit) as per the UMR Engines Return Policy. You will receive verbal notification in-store of the decision by UMR Engines.
  4. Any applicable refund will be initiated within 2 business days of the approval decision by UMR Engines. Note that the actual time for the customer to receive their refund or store credit may vary depending on external factors.

UMR Engines reserves the right to make changes to this Returns Policy without notice.